What do we do with your information?

We will only collect information that is necessary for us to support our business activities.  Information provided to us through our sales, marketing, surveys, website activities and/or event registrations may be stored, analysed and used for direct marketing purposes and to improve the way we do business with our current and potential customers. As a standard practice we do not share any personally-identifiable or private customer information with third parties, unless they are acting as an intermediary.

When you purchase something from our store, as part of the buying and selling process, we ask for some personal information (i.e. name, address and email address.) We may send you emails about our store, new products or other updates.

You are consenting to the collection of information every time you to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase.


E-Commerce

Our store is hosted by SquareSpace. They provide us with the online platform that allows us to sell our wonderful products to you. They comply with the US - EU Safe Harbor framework and the US-Swiss Safe Harbor framework (www.export.gov/safeharbor).
More info can be found here: https://www.squarespace.com/privacy.  SquareSpace uses third party payment processors to assist in processing your personally identifiable payment information securely. Payments are processed securely through Stripe, they govern their own respective privacy policies which may or may not contain privacy protections. We will inform you which payment processors are used when processing your payments. 


Cookies

Along with most online fashion brands, we use cookies on our website. Essentially cookies are tracking technology which is non-personally identifiable - we therefore cannot identify who you are from our use of cookies.  Cookies let us track visitor activity on our website. For example, they may provide the type of browser software and operating system you use, the name of your internet service provider, the length of time you spend on our website, any referral website links, and other similar traffic-related information. This information helps us improve our website and the services we provide through our website, to continually improve your online experience with us. 


Changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


Withdrawing Consent

If after you opt-in, you change your mind, you may withdraw your consent at anytime by contacting us at hello@knowtheorigin.com or writing us a letter: 

Know The Origin, 302 The Highway, London, E1W 3DH